Serial number
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Track your laptop's warranty & service
Enter the serial number printed on your LaptopCare invoice to see the live status of your device — or book a service in under a minute.
Check warranty status
Find the current stage of your warranty repair — from receipt of the laptop to ready for pickup.
Check service status
Booked a service with us? Enter the same serial number to see the assigned date and how the job is progressing.
Book a service
Fill in the details below and our team will review your request, assign a service date, and post updates under Service Status — tracked with the same serial number.
Request received!
Our team will review your request and assign a service date. Track everything under Service Status using the serial number below.
Full name—
Serial number—
Laptop model—
Phone number—
Purchase date—
Invoice number—
Good to know
Where do I find my serial number?
The serial number is printed on your LaptopCare purchase invoice, and it is usually also on the underside of the laptop (look for "SN" or "Serial No."). Both the warranty and service status use the same number.
What does each stage mean?
Warranty: Received → Diagnosis → Parts Ordered → In Repair → Ready for Pickup → Completed.
Service: Processing → Scheduled → Service in Progress → Complete.
If a job is paused for any reason we mark it On Hold and add a note you can read on this page.
Service: Processing → Scheduled → Service in Progress → Complete.
If a job is paused for any reason we mark it On Hold and add a note you can read on this page.
How long will my repair take?
It depends on the fault and on parts availability. Once your device reaches our bench we post a note with the estimated completion date on this page, and the status bar moves at every stage.
Still have questions?
Call +94 775 741 069, email laptopcareunity@gmail.com, or visit us at Unity Plaza, Colombo 04 — we are happy to help.